Issues with Selecting Plug & Charge on Porsche Taycan
- Issue — Users have reported problems with the Plug & Charge feature on their Porsche Taycan.
- Credit Card — The type of credit card linked to the Porsche account can affect the Plug & Charge functionality.
- Sync Time — It may take some time for the system to sync after updating credit card information.
- Troubleshooting — Switching to a different credit card, such as from AmEx to MasterCard, has resolved the issue for some users.
- Support — Contacting Porsche or the charging network provider (e.g., EA) may be necessary to resolve persistent issues.
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Credit Card Compatibility
- AmEx Issues — Some users have reported that using an American Express card can cause issues with the Plug & Charge feature.
- MasterCard Success — Switching to a MasterCard has resolved the issue for some users.
- Visa — Other users have successfully used Visa cards without issues.
- EA Support — EA representatives have acknowledged issues with AmEx cards but have not provided specific reasons.
- Testing — Users have tested switching back and forth between cards to identify the problem.
From taycanforum.com
Twice in the past month EA wouldn't take my Amex but had no problem with Visa. The EA rep on the phone said they were having trouble with Amex but didn't know why.
taycanforum.comVerified
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Try it for freeSyncing Issues
- Activation Time — It may take some time for the system to sync after updating credit card information.
- Weekend Delay — One user reported that the system worked after the weekend, suggesting a delay in syncing.
- Account Setup — Ensure that the credit card information is correctly entered in the 'My Porsche' portal.
- Re-entering Info — Re-entering credit card information and waiting for a sync period can help resolve issues.
- Contact Support — If syncing issues persist, contacting Porsche support may be necessary.
From taycanforum.com
maybe it just needs time to sync up my accounts, since I activate and entered CC info on Friday an hour before picking up car.
taycanforum.comVerified
Troubleshooting Steps
- Switch Cards — Try switching from an AmEx to a MasterCard or Visa.
- Contact EA — Reach out to EA support if the issue persists.
- Re-enter Info — Re-enter your credit card information in the 'My Porsche' portal.
- Contact Porsche — If the problem continues, contact Porsche support for further assistance.
- Test Different Cards — Test different credit cards to identify if one works better than others.
